Over the past three years at Knowledge Bank, Shane has played a key role in the evolution of the company’s technology, helping to shape innovative solutions that empower brokers and lenders to navigate an increasingly complex mortgage landscape. His work extends to supporting lenders in understanding the insight gathered from over 1 million searches a year on Knowledge Bank. Helping shape the solutions brokers use.

Shane Chawatama has built his financial services career across multiple disciplines, from general insurance and protection to the complex world of mortgages. Before joining Knowledge Bank, Shane was part of specialist brokerage Dynamo, where he led the firm’s largest team of brokers, providing coaching and development that helped produce several award-winning advisers.

As a broker, Shane specialised in serving complex buy to let investors and self-employed clients, gaining deep insight into the nuanced challenges of non-standard mortgage cases.

Today, he brings together his experience, technical understanding, and passion for improving adviser outcomes to chair this roundtable discussion on complex mortgage customers in the age of digital transformation.